F.A.Q.s

FAQ - Advanced Sims

FAQ - Advanced Sims

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

Can I pay via bank transfer?

Yes, we accept bank transfers. Please contact our customer service team for bank transfer details.

What are your shipping options?

We offer next-day delivery for all foam tile products. Orders placed before 2pm are usually shipped the same day. Faux leather panels are made to order and have a lead time of 3 weeks. These orders are shipped by pallet.

How much does shipping cost?

Orders below a value of £100 have a £9.99 carriage charge. Orders above £100 qualify for free carriage. We use a fully tracked service with DPD, and all packages are shipped in fully recyclable cardboard.

Do you ship internationally?

Currently, we ship within the UK only. For overseas orders, please get in touch with us for a shipping quote.

Can I track my order?

Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email.

What is your return policy?

If you are not completely satisfied with your order, you can return the products within 30 days in their original packaging and in an unused condition for a full refund.

How do I return an item?

To return an item, please contact our customer service team to initiate the return process. We will provide you with all the necessary instructions.

What are the main features of your foam panels?

Our foam panels are designed to protect your walls and ceiling from high-velocity golf balls. They are made from high-density foam with optimal impact resistance, available in two densities (30kg/m³ and 90kg/m³). The panels also offer excellent acoustic absorption, reducing noise and echo in your simulator room.

What are the main features of your faux leather panels?

Our faux leather panels are a premium product made from 90kg/m³ high-density foam, wrapped in premium-grade faux leather. They offer superior protection and aesthetic appeal, professionally upholstered in-house in the UK.

Are your panels fire-safe?

Yes, all our panels meet UK fire and safety standards, including BS 476 and Euroclass ratings. They are made from non-toxic, odour-free materials, ensuring a safe environment.

What sizes are available for your foam panels?

Our foam panels come in various profiles and sizes, including:

  • 500mm x 500mm Square Tiles
  • 530mm x 610mm Hexagonal Tiles
  • 305mm x 610mm Rectangular Tiles
  • 610mm x 610mm Triangular Tiles
What sizes are available for your faux leather panels?

Our faux leather panels are available in three standard sizes:

  • 1000mm x 1000mm
  • 750mm x 750mm
  • 1000mm x 500mm
Can I get custom sized panels?

Yes, we offer custom sized panels to fit your specific room dimensions. Please contact us for more details and to discuss your requirements.

What colours are available for your faux leather panels?

Our faux leather panels are available in 33 colours. You can choose the colour that best matches your décor and preferences.

How do I install the foam panels?

Our foam panels are simple to install using spray adhesive, which we offer for a clean and stress-free installation. The panels can also be easily trimmed to size if required.

How do I install the faux leather panels?

The faux leather panels are installed using a hidden mounting system called Button Fix. Attach the plates to the back of the panels, mark the wall with the supplied marker tool, and fix the buttons to the wall for secure installation.

How do I clean and maintain the foam panels?

To clean foam panels, use a vacuum cleaner with a brush attachment to remove dust and debris. For stains, use a mild detergent and a soft cloth, gently dabbing the surface. Avoid using harsh chemicals or abrasive materials.

How do I clean and maintain the faux leather panels?

To clean faux leather panels, wipe the surface with a soft, damp cloth. For tougher stains, use a mild soap solution. Avoid using harsh chemicals or abrasive cleaners, as they can damage the faux leather finish.

Why do I need golf simulator protection panels?

Golf simulator protection panels safeguard your walls and ceiling from damage caused by high-velocity golf balls. They also enhance the acoustic environment, reduce noise, and improve the overall aesthetics of your simulator room.

What are the acoustic advantages of your foam panels?

Our high-density foam panels offer excellent acoustic absorption, reducing noise and echo within the simulator room. This creates a quieter and more enjoyable golfing experience.

How can I get in touch with Advanced Sims?

You can contact us via email at info@golfsimulatorpanels.co.uk or call us at +44 01623 643 609. Our customer service team is available Monday to Friday, 9am to 5pm.

Where are you located?

Advanced Sims is based in the Nottinghamshire, UK. All our products are manufactured in-house, ensuring the highest quality and performance standards.

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